Social Science Questions and Answers

Psychology questions and answers

Question 1.

Including your personal reaction in an explanation of your employer’s refusal to comply with the reader’s request is a good way to

maintain connection with the reader.

True

This shows the reader that you value their opinion and are open to hearing their feedback, even though you may not be able to

meet all of their requests. Your explanation also provides an opportunity for you to explain your employer’s position. You can

show that your employer is being respectful and reasonable in considering the reader’s request while taking into account other

factors such as budgeting or policy constraints.

Your personal reaction can also demonstrate empathy and understanding towards the reader. By expressing your own feelings

towards the situation, it conveys a message of sincerity and relatability that can reassure the reader that you understand their

perspective and are doing what is best for everyone involved. Ultimately, this helps build goodwill between yourself, your

employer, and the reader so everyone remains on good terms despite any potential disagreements or disappointments.

Question 2:

When declining an invitation, it is acceptable to send brief regrets for large-scale events where your absence is unlikely to be felt.

True

Yes, it is acceptable to send brief regrets for large-scale events where your absence is unlikely to be felt. In these types of

situations, a polite and concise message can convey your regret without taking up too much of the host’s time or energy. For

example, “Thank you for the invitation but I regretfully must decline due to other commitments.” In some cases, a more detailed

explanation may be appropriate depending on the situation and relationship with the host. However, whatever message you choose

should still remain as brief and courteous as possible.

Question 3: An apology can serve the function of restoring dignity and a sense of justice.

A: True

B: False

Question 4 : Memos are used exclusively for ________

A: Communication between a company and its favorite clients

B: inter-office communication between co-workers

C: messages longer than five paragraphs

D: confidential messages

Question 5 : Instant messaging is often considered a ________ form of communication

A: formal business

B: youth-oriented

C: lazy

D: personal

Question 6 : Including your personal reaction in an explanation of your employer’s refusal to comply with the reader’s request is a good way to maintain a connection with the reader.

A: True

B: False

Question 7 : In a request for information, you should explain to the reader why the information is required.

A: True

B: False

Question 8 : In the closing, you should not apologize for refusing a request.

A:True

B: False

Question 9 : A response memo should begin with good news, if you have any.

A:True

B: False

Question 10 : Graphic highlighting techniques make responses more efficient and effective

A: True

B: False

Question 11 : The best way to avoid misunderstandings in e-mails is to ________.

A: Think about the readers and their needs

B: use emotions

C: use detailed language

D: Try to be impersonal

Question 12: You should send a hard-copy memo instead of an e-mail ________.

A: To give a message more importance

B: To make a message more permanent

C: To make a message more confidential

D: To send your message quickly

Question 13 : In a request memo, you should use an apologetic tone

A: True

B: False

Question 14 : When using instant messaging you should always _______.

A: use emoticons

B: use abbreviations 

C: limit the use of abbreviations

D: skip using capital letters 

Question 15 : Bad news messages should be delivered using ________.

A: the direct strategy

B: the indirect strategy

C: a mixture of direct and indirect

D: the direct or indirect strategy

Question 16 : A good memo should be set up ________.

A: with only a single topic

B: with the topics you need to discuss with the individual 

C: with mainly a single topic, but with additional off-topic items

D: whichever way best communicates your message

Question 17 : A memo is designed to be read ________.

A: quickly

B: always on a screen

C: always on paper

D: slowly

Question 18 : Letters of sympathy should be sent by e-mail.

A: True

B: False

Question 19 : The main idea of a memo should be summarized in ________.

A: one to three sentences

B: one to three paragraphs

C: one short paragraph

D: a summary paragrap

Question 20 : A follow-up e-mail or memo ________.

A: shows that you are being friendly

B: show that you think the person has a faulty memory

C: ensures that everyone has the same version of what took place

D: blames others for errors

Question 21 : Parallel phrasing means that ________.

A: the items in a list are arranged in columns

B: the items in the list are numbered

C: the items in the list begin with the same part of speech

D: all the items in the list end in a period

Question 22 : When delivering bad news, it is not appropriate to use the indirect approach when ________.

A: you don’t know the reader well

B: the bad news is unexpected

C: the reader is going to react badly

D: the bad news is minor

Question 23 : Closing with a standard phrase like “Thanking you in advance” is more effective than having to come up with your own wording

A: True

B: False

Question 24 : Memos have the following traits: ________.

A: a single-topic focus

B: many detailed paragraphs

C: three-part structure 

D: a salutation and complimentary close

Question 25: It is important to repeat bad news several times to make sure the reader understands it.

A: True

B: False

Question 26 : ________ is not a type of bad news message.

A: refusing a request for a favour

B: consoling someone on the loss of a loved one

C: declining an invitation

D: refusing a request for credit

Question 27 : It is important to apologize for any serious trouble or inconvenience for which you or your company is responsible.

A: TRUE

B: FALSE

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