Prior to beginning work on this final paper, read Chapters 10, 11, and 12 in the course textbook. It is recommended to review Chapters 1, 2, and 3, too.
For this final paper, you will be reviewing and reflecting on the quality management concepts and knowledge gained throughout the course. You will be applying your critical thinking, drawing your own conclusions, and applying what you have learned to improve quality and performance excellence. Follow the prompts below and make sure to address each in sufficient depth to answer the questions and cover the associated concepts. This will serve as a good review of the content, methods, and principles learned of total quality management (TQM).
As you work on your final paper, keep in mind the following bullet point observations on the role of quality.
In your paper,
The Managing for Quality and Performance Excellence paper
Carefully review the Grading Rubric (Links to an external site.) for the criteria that will be used to evaluate your assignment.