Advancement of technology, an aging workforce, and a decrease in available resources all raise the potential for conflict among healthcare providers. Too little conflict may result in organizational stasis. Too much conflict reduces the effectiveness of an organization and eventually renders its employees unproductive and dissatisfied. Conflict, when managed effectively, can be a useful tool for building relationships and precipitating needed changes in the workplace.
Nurse leaders are in a unique role to implement strategies to address unprofessional and uncivil action. The ability to coach for improved behavior and follow established policies promotes a safe and respectful work environment that retains satisfied caregivers. You will explore your own approaches to conflict and identify effective techniques for promoting a culture where conflict management is successful and workplace violence is prevented.
Upon successful completion of the course material, you will be able to: